Precision Documentation & Financial Control for a Global Supply Chain
We deliver compliance-driven back-office support for international logistics operations. From documentation and trade compliance to freight accounting and customer track & trace, our logistics-trained BPO associates act as an extension of your operations team—ensuring accuracy, regulatory adherence, and operational continuity across every shipment.
Documentation & Trade Compliance Services
The complex regulatory landscape requires precision. Our BPO associates act as an extension of your operations team, ensuring every shipment is supported by timely, accurate paperwork.
Bill of Lading (B/L) Management
Accurate drafting and timely submission of Master and House B/Ls across all major carriers, minimizing costly amendments and delays.
Customs Pre-Alerts & Manifest Filing
Expedited preparation of essential regulatory documentation, including AMS and ISF filings, to ensure seamless port entry and clearance.
Booking and Confirmation Handling
End-to-end management of carrier booking requests, confirmation retrieval, and timely submission of Shipping Instructions (SIs).
Freight Accounting & Financial Back-Office
Maintain robust financial integrity and a healthy cash flow by outsourcing your most granular financial processes to our expert team. We ensure accuracy and timeliness in every transaction.
Vendor Bill Processing
Matching carrier/vendor invoices (ocean freight, drayage, rail) against operational records, identifying discrepancies, and ensuring timely payment cycles.
Demurrage & Detention (D&D) Management
Proactive monitoring of free-time deadlines and systematic dispute resolution to mitigate unnecessary penalty costs.
Rate Auditing & Data Entry
Accurate input and verification of negotiated contract rates and spot quotes into your core Transportation Management System (TMS) or ERP platform.
Customer Service & Track/Trace
Provide critical shipment visibility and timely communication to your clients without stretching your in-house resources. Our dedicated team ensures seamless customer experience.
24/7 Track and Trace
Continuous, proactive monitoring of shipment milestones and real-time status updates across all global modes (Ocean, Air, Road).
Customer Inquiry Resolution
Dedicated support handling rate requests, status queries, and problem escalation via professional voice, email, and live chat channels.
Our Seamless Integration Process
We make onboarding simple and efficient, ensuring minimal disruption to your existing operations.
Discovery
We analyze your current processes and identify optimization opportunities.
Integration
Seamless connection with your existing systems and workflows.
Training
Our team gets trained on your specific requirements and protocols.
Execution
Continuous operations with regular reporting and quality assurance.
Ready to Streamline Your Operations?
Partner with us to transform your back-office into a compliant, efficient operation. Get in touch for a free consultation.
Schedule a Consultation